We strive to be especially clear on how we use your personal information if and when we collect it, and on the ways in which we can work together to protect your privacy.
Identity and contact information of the data controller
Legitimate interests of the data controller or third party (if applicable)
Purpose of the processing and the lawful basis for the processing
Categories of personal data to be processed
Details of whether personal data came from direct or indirect sources
Recipients or categories of recipients of the personal data
Details of data transfers to a third country and safeguards
Length of time personal data is processed and any criteria used to establish the length of time the data is processed
Data Subject's Rights (Your rights)
Right to complain to the supervisory authority/regulator
Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
The existence of any automated decision making, including profiling and information about how decisions are made
What products and services are covered by this policy?
For the purposes of the data protection & privacy legislation the Data Controller is:-
(“I”,"we," "us," "our")
The Hive, 6 Beaufighter Road, Weston-Super-Mare, Somerset, BS24 8EE
Purpose and legitimate interest.
How do we use the information we collect?
We may use the information we collect for a variety of purposes, including to:
Make our Services work for you;
Provide, operate, maintain, improve, personalise, and promote our Services;
Develop new products, services, features, and functionality;
Process and complete transactions, and send you related information, including purchase confirmations and invoices;
Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, or advertising or marketing messages;
Providing other news or information about us;
Monitor and analyse trends, usage, and activities in connection with our Services;
Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities.
The Lawful Bases for processing personal data.
We only process personal data on the basis that such processing is :-
necessary in order to enter into or perform a contract for our service(s) and/or;
necessary for compliance with a legal obligation to which the controller is subject and/or;
on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.
Lawful Basis of Processing Special Category Personal Data
We only process special category personal data where:-
Processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law and/or;
Processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent.
Categories of personal data and Sources
What information do we collect from you, and how is it used?
You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you contact us using our contact form or by email. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.
We do not target the collection of, nor process the personal data of data subjects under the age of consent (children)
Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier, and system configuration information.
Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address, or phone number.
How might we share information?
We are not in the business of selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your personal information with third party data processors, as set forth below:
With your consent: We will not share your personal information with companies, organisations, or individuals who are not associated with us unless we have your consent.
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:
We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
To protect the security or integrity of our products and services
To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
To investigate and defend ourselves against any third-party claims or allegations.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website.
The data controller does not transfer personal data outside of the United Kingdom or European Union, apart from the following exceptions where indicated below.
Data Processor Information
The following third-party service providers are used by us and only process data in accordance with the instructions from the data controller and have appropriate safeguards in place:–
Project and customer account management
Email, calendar and documents
Estimates & Invoicing
Communications to customers and business contacts
How long will we keep the personal data?
Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.
Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.
Statutory or other requirements
The data controller does not process personal data in respect of any statutory requirement, nor require personal data to be supplied as part of any contractual agreement, however in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish with updates information etc. or an address to fulfil an order.
Profiling and Automated Decision Making
No profiling or automatic decision making processes are undertaken by the data controller in respect of any personal data processing activities.
Your fundamental rights as a Data Subject are:
The right to be informed
The right of access
The right of rectification
The right of erasure (often known as the right to be forgotten)
The right to prevent processing
The right to data portability
The right to object
Rights in relation to automatic decision making and profiling
Under the right of access (2), you have the right to obtain:-
confirmation that your data is being processed;
access to your personal data; and
other supplementary information
So that you are aware of and can verify the lawfulness of the processing
Your right to access can be exercised by contacting the data controller as above.
Please note that not all fundamental rights are absolute.
Your right to complain to the supervisory authority/regulator
You have the right to complain about organisations processing your personal data. You can exercise this right by contacting the supervisory authority of the data controller as follows:-
Information Commissioner's Office
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
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