We empower ambitious organisations with the technology, skills and expertise to thrive.
We understand the challenges of running a membership organisation. Our systems simplify and automate processes, empowering your team to focus on your most important asset, your members.
Save money, reduce costs. We'll work with your team to find ways of improving retention, driving membership growth and increasing the spend of your members.
Engage your members.
Your re-energised team can focus their time and energy to engage and deliver more value to your members. We provide the data insights to understand your members better, and the systems to personalise their experience to build loyalty.
Too often, organisations are simply overwhelmed with their day to day tasks which is impacting the value and engagement they are able to provide to their members, resulting in declining membership and falling revenues.
Sound familiar? It doesn’t have to.
Our GDPR defined membership CRM has been designed around people (your members). Integrating seamlessly with a range of other internal and third-party tools, we build insightful data profiles, enabling you to deliver a personalised, engaging experience to your members.
Our events management module, enables you to create, manage, promote and sell tickets for a wide array of different events. With powerful event reporting and insights, you’ll be able to make informed decisions when planning future events.
Ticket management & bookings
Our system will provide both you and your members with the ability to easily create, manage and cancel bookings. We also have tools to manage attendees on the day.
Subscriptions & payments
Keeping your members engaged and active is vital to your organisation, our system process for making and handling payments is quick and simple. Say farewell to paper forms!
The modern member expects more, more value, more benefits, a more personalised, instant service. Our membership portals provide a personalised and valuable experience for your members, improving engagement and member retention.
We design and build powerful websites and member engagement tools to deliver growth and membership retention. We integrate them to our back-end systems instead of overloading them with expensive functionality.
How we work.
Through our experience of running and working with membership organisations, we have developed and refined an effective engagement cycle to discover, define and deliver your organisation's goals and objectives.
Your needs defined.
We identify what your current and future needs are, creating accurate scope of requirements for systems, tools and business processes you need.
Find the best solutions.
We won’t use a square peg in a round hole. We’ll look at our own tools and services, as well as the market, for solutions that will best suit your organisation’s situation.
Delivery & implementation.
With the best solutions selected, we’ll manage the project from start to finish, handling procurement, relationships, set-up and implementation which includes essential change management.
We make sure the goals and objectives of your investment are met and delivering the return expected, by supporting your team and delivering the membership services your organisation needs.
We run Authentic as a membership organisation, meaning we proactively seek opportunities to progress our organisations by working collaboratively and leveraging our extensive network.
We partner with ambitious and enthusiastic organisations who share our values.
We are Authentic.
We choose to work with like minded people and organisations who make a positive difference to others because we find them to be enthusiastic, passionate, motivated and a pleasure to work with.
Our mission is to empower the worlds most enthusiastic people.
Founded in 2013 as a digital agency, providing digital consultancy, technical solutions and services for corporate organisations such as Rolls-Royce.
Since 2017, Authentic has expanded its team, adding a range of skills and expertise to become specialists in empowering membership organisations.
Projects of interest in 2018.
We’re enthusiastic people who like to make a positive difference. We want to help those people who are making a difference to others.
Social enterprise and volunteer organisations have lagged behind in technology. We’d love to help them embrace the digital age.
We’re making membership simpler, better and more engaging.
Want to know how?